Shipping and Returns

Christmas delivery 2026

To receive your Bucklesbury umbrella before Christmas, please order by Wednesday 16 December for UK delivery, Friday 11 December for Europe, Thursday 10 December for the USA and Canada, and Thursday 3 December for the rest of the world. Every umbrella is handmade and checked before dispatch; orders placed after these dates are still dispatched as quickly as possible.

Delivery

Every Bucklesbury umbrella is handmade, checked and dispatched from London, usually within 2–3 working days of your order. All parcels are tracked, sent in a branded Bucklesbury box, and must be signed for on delivery. We are unable to deliver to PO Boxes, BFPO or APO addresses.

Pre-orders. Umbrellas marked Pre-order are being made in our next small batch. Payment is taken when you order, and your umbrella is dispatched by the date shown on the product page and in your order confirmation. You can cancel a pre-order at any time before it is dispatched for a full refund, and if we cannot meet the date we will tell you and you can choose to wait or cancel.

International orders are sent by express courier (usually DHL Express). You will receive your tracking number by email as soon as your order is dispatched.

If you would prefer plain packaging, for example for a gift, please tell us in the order notes at checkout.

Import duties and taxes

Orders delivered within the United Kingdom include VAT, with nothing more to pay.

Germany: prices include VAT and import duties. There is nothing more to pay on delivery.

United States: import duties are included in your total at checkout, and your order is delivered Duties Paid by DHL Express. There is nothing more to pay on delivery.

Other countries, including the rest of the European Union and Canada, are sent Delivered At Place (DAP). This means import duties, local taxes (such as VAT or sales tax) and courier handling fees may be charged by the courier or customs on delivery. These charges are set by the destination country, are not included in our prices, and are the responsibility of the recipient. If you would like an estimate before ordering, please contact us.

Order changes

We prepare your order quickly, so we are not always able to change the delivery address or cancel once an order has been placed. Please contact us as soon as possible and we will do our best to help. If an item you order is out of stock, we will offer you an alternative or a pre-order; because every umbrella is handmade, a pre-order can take several weeks.

Returns and exchanges

If your umbrella is not right for you, please return it unused, in its original packaging and with proof of purchase, within 14 days of delivery for a refund or exchange.

1. Contact us with your order number and the reason for your return.
2. Once we have authorised your return, pack the umbrella carefully and send it, fully tracked and insured, to the returns address we give you.
3. We will process your refund to the original payment method within 14 days of receiving the return.

Christmas returns: umbrellas bought between 1 and 25 December can be returned until 31 January.

Return postage is paid by the customer unless the item is faulty. Items that arrive used or damaged cannot be refunded or exchanged.

Please note:

• Personalised or embossed bags and made-to-order items cannot be returned unless faulty.
• Discounted and sale items can be exchanged but not refunded.
• Refunds for gifts can only be made to the original buyer's payment method.

Your statutory rights are not affected.

Any questions? Please contact us and we will be happy to help.